What to Do if Your Car Arrives Damaged After Shipment​

Jeremy Louisos, Senior Vice President at Preowned Auto Logistics, outlines what to do if your car arrives damaged after shipment. He talks about the process of assessing the damage and explains how PAL gets you back on the road quickly.

I’m Jeremy Louisos, Senior Vice President at Preowned Auto Logistics, and I want to talk to you about that worst case scenario when you ship your vehicle and your vehicle is damaged during transit. I hate to say it, but it does happen occasionally. The same equipment that securely fixes your vehicle to the truck and makes sure it arrives safely, has a lot of moving parts to it. Every so often, a vehicle can be damaged.

It’s usually very minor damage and very easily repairable, but it’s not a great feeling when you receive your vehicle and it has some damage on it. I just want to bring you through what that process looks like.

First, we want to identify what the damage is. The reason that we took a thorough condition report at the time of pickup, was to make sure that we understood exactly the condition that it should arrive in. We can then take that initial condition report and those images, and verify exactly what took place. Our team at Preowned Auto Logistics has assessed a number of these cases and are really able to pinpoint what exactly may have happened, and they can really identify the best solution moving forward.

Second, we want to come up with a damage report. We’re going to take pictures of the damage. We’re going to submit all that. There’s a form to fill out and we’ll process everything on our side. Preowned Auto Logistics works with a number of repair facilities around the country. We’re able to quickly get a repair in, fix your vehicle, and get you back out on the road. Not awesome, you’re excited to get your vehicle, you want everything nice and smooth, but if it does happen, we have you covered and we’ll get you on the road as soon as possible.